FAQ

JD Computers LLC was founded on August 2023 to provide high-quality IT solutions while training new professionals in the industry. Over time, we have expanded our services to include software development, networking, security systems, and more. Our commitment to affordability and quality has helped us grow a strong client base.

We prioritize cost-effective solutions, professional training, and high-quality service. Unlike competitors, we focus on mentorship and skill development, ensuring our teams continuously improve. Additionally, we offer flexible pricing models and transparent project management.

JD Computers LLC operates remotely from Grand Rapids, Michigan, allowing us to serve clients across various locations.

We serve businesses, organizations, homes, and individuals needing IT solutions, software development, and security systems. Our services are available remotely or on-site, depending on the project requirements and client location.

We maintain high service standards through structured processes, client feedback, and quality control measures. Our ranking system ensures professionals meet expectations and disputes are resolved promptly through management oversight.

Customers can request a service quote through our website, by contacting us directly, or via consultation. We evaluate project requirements and provide a detailed cost estimate.

We cater to various industries, including IT, security, telecommunications, software development, and networking. Our services are adaptable to meet the needs of homes, small businesses, and large enterprises.

Yes, we tailor our services based on the client's specific needs. Whether it's software development, networking, or security systems, we customize our approach to ensure optimal results.

We primarily accept payments via checks, but we are expanding to include online payment methods such as Square and direct bank deposits.

Emergency support is provided based on a service agreement or for a 50-100% markup depending on the support required.

While we assign professionals based on expertise, clients can request specific individuals if they are available. However, final assignments depend on workload and project requirements.

All professionals sign non-disclosure agreements (NDAs) to ensure client data security. We follow strict confidentiality policies to protect sensitive information.

Cancellation penalties include a minimum 20% of the final cost. If the amount of work completed is higher than 20%, then a cancellation fee of this completion percentage of the final price is required.

Payments can be made through the Bills page located in the navigation bar in the top-right corner. You will need to provide your last name and invoice number to pay the bill.

Our ranking system ensures professionals meet quality standards and client satisfaction is a priority. We also have structured oversight to guarantee service quality.

Yes, we utilize AI tools to remain cost-effective and for efficiency, quality control, and data analysis, but human oversight remains integral to our services. You can always request for human-only services; however, there may be a price increase in the quote.

Clients can submit feedback through our website, contact forms, or direct communication with project managers. Complaints are reviewed and addressed promptly.

Refunds depend on the service agreement and circumstances. Generally, completed work is non-refundable, but adjustments may be made for unresolved issues.

Yes, extended support options are available and can be included in service agreements. Additional fees may apply based on the level of ongoing support required.

While we offer opportunities for trainees and professionals, we currently have a full roster. Check back later as our clientele grows to see if you would be a good fit for our teams.